FAQS
Is the pillow adjustable, and how does it work?
Yes, our pillow is adjustable to provide personalized support. You can adjust the height and firmness by removing or adding memory foam layers. Simply unzip the pillow cover, adjust the layers to your desired level of comfort, and zip it back up for a customized sleeping experience.
How does the cooling feature work, and is it effective?
Our pillow features innovative cooling gel technology that regulates temperature and dissipates heat, ensuring a cool and comfortable sleep environment. The cooling gel layer absorbs excess heat from your body, keeping you cool throughout the night. Customers have reported significant improvements in sleep quality and comfort with our cooling feature.
Is the pillow suitable for all sleeping positions?
Yes, our pillow is designed to accommodate various sleeping positions, including side, back, and stomach sleeping. The ergonomic contour memory foam provides targeted support to align the spine and alleviate pressure points, regardless of your preferred sleeping position.
Are the materials used in the pillow hypoallergenic?
Yes, the materials used in our pillow are hypoallergenic and resistant to dust mites, mold, and other allergens. This makes it suitable for allergy sufferers and individuals with sensitivities.
How do I clean and maintain the pillow?
The pillow comes with a removable and washable pillow cover for easy cleaning. Simply unzip the cover and machine wash it in cold water on a gentle cycle. Avoid using bleach or harsh detergents, and tumble dry on low heat or air dry. For the pillow itself, spot clean with a mild detergent if necessary, and allow it to air dry completely before use.
Will the pillow retain its shape over time?
Yes, our pillow is crafted from high-quality memory foam that is resilient and durable. It retains its shape and supportive properties even with prolonged use, ensuring long-lasting comfort and performance.
Can I use a pillowcase with the pillow?
Yes, you can use a standard pillowcase with our pillow. However, for optimal performance and breathability, we recommend using it with the included removable and washable pillow cover.
What kind of warranty or satisfaction guarantee is offered?
We offer a [40 DAY WARRANTY] warranty and satisfaction guarantee on our product. If you are not completely satisfied with your purchase, please contact our customer service team, and we will be happy to assist you with a refund or exchange. Your satisfaction is our top priority.
Q: How can I contact Comfort Pillow?
A: We would love to hear from you! Please don't hesitate to reach out to us at info@comfortslepp.com for any assistance you need. Our dedicated customer service team is always available to help you with any questions, concerns, or feedback you may have.
Q: Can I change or cancel my order?
A: At Comfort Pillow, we strive to provide our customers with the best possible service, including fast and efficient order processing. In order to ensure timely processing of orders, we kindly ask that any change or cancellation requests be submitted within 5-10 hours of placing your order. Unfortunately, we will be unable to accommodate requests received after this time. Thank you for your understanding and cooperation in this matter.
Q: What payment methods do you accept?
A: We accept all major credit cards (VISA, Mastercard, AMEX).
Q: When will my order be processed?
A: All orders are handled and shipped out from our warehouse. Please allow extra time for production/handling time which will process within 1-3 business days from the order date and shipped the next day after processing day.
*Please note that we don't ship on weekends*
Q: My tracking number isn't working. Has my order been shipped?
A: We process orders 1-3 days after purchase and ship them to you. If your tracking number doesn't work after 5 days, please contact us at info@comfortpillow.us, and we will personally track down your order for you.
Q: How do I return an item?
A: Please contact us at info@comfortpillow.us to initiate a return.
Q: What if the item(s) I received are defective/incorrect/damaged?
A: If you receive merchandise that is incorrect, missing, and/or defective, please contact your shipment carrier immediately. Include your order number, photographs of the item(s), and all related references upon receiving your package. Comfort pillow is not liable for any packages damaged or lost during shipping. If you purchased an incorrect item, simply purchase the correct item. Once the incorrect item has been delivered, send it back to us, and we will issue a full refund.
Q: When will I receive my refund?
A: All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, please contact the bank/credit card company. It may take some time before the refund is posted to your account.